CineBear LLC — Privacy Policy

Last updated: April 21, 2026

CineBear LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide when you visit our website, rent equipment, or communicate with us.

Information We Collect

We collect information you provide directly to us when you create an account, place a rental order, subscribe to SMS messages, or contact customer support. This may include your name, email address, mailing address, mobile phone number, billing information, and details about your rental activity.

How We Use Your Information

We use the information we collect to process rental orders, deliver and return equipment, communicate with you about your account or rentals, send transactional and marketing communications you have opted into, and maintain the records required to operate our business.

SMS Communications and Mobile Data

When you opt in to receive SMS messages from CineBear LLC, we collect your mobile phone number and a record of the consent event (including date, time, source URL, and the disclosure text shown at the time of opt-in). We use this information solely to send you the text messages you requested — including rental updates, order confirmations, appointment reminders, and customer support — and to maintain records required by our messaging provider and by U.S. mobile carriers.

No mobile information or SMS opt-in data will be shared with any third parties or affiliates for marketing or promotional purposes. We share your mobile information only with subprocessors that help us operate the SMS program (such as our messaging platform and telecom carriers), and only to the extent necessary to deliver the messages you requested.

To stop receiving SMS messages, reply STOP to any message from us. For help, reply HELP or contact us at support@cinebear.shop.

Sharing With Third Parties

We do not sell or rent your personal information. We may share information with service providers who perform services on our behalf (such as payment processors, shipping carriers, and our SMS messaging platform), and only to the extent necessary to deliver the services you requested. We may also disclose information when required by law, to enforce our policies, or to protect the rights, property, or safety of CineBear LLC, our customers, or others.

Data Retention

We retain personal information for as long as necessary to provide the services you requested, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for at least four years as required by U.S. mobile carrier policies.

Your Choices

You may update or request deletion of your account information by contacting us at support@cinebear.shop. You may opt out of marketing emails by following the unsubscribe link in any email. You may opt out of SMS messages by replying STOP at any time.

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